1. Introduction

Elite Freight ("we", "our", or "us"), a freight forwarding company based in Casablanca, Morocco, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elitefreight.ma or use our freight forwarding services.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

Contact details: name, email address, phone number, company name
Shipment details: origin, destination, cargo type, weight, and dimensions
Business information: company name, job title, industry
Communication records: messages sent via our contact or quote request forms

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on the site
Referring website or source
Device type and operating system

3. How We Use Your Information

We use the information we collect to:

Process and respond to freight quote requests
Provide road, sea, air freight, and logistics services
Communicate with you about your shipments and inquiries
Improve our website and services
Comply with legal obligations and industry regulations
Send service-related communications (with your consent for marketing)

4. Information Sharing

We do not sell your personal information. We may share your information with:

Logistics partners: carriers, shipping lines, airlines, and customs brokers as necessary to fulfill your freight forwarding requirements
European agencies: our regional offices in Paris, Madrid, Barcelona, Lyon, Milan, and Hamburg for service coordination
Service providers: technology and hosting providers that support our operations
Legal authorities: when required by law, regulation, or legal process

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Object to processing of your data

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Shipment-related records are retained in accordance with Moroccan customs and trade regulations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: r.elkhaloufi@elitefreight.ma
Phone: +212661292785
Address: 70 Passage Al-Anqa, Unit 8, 5th Floor, Ain Sebaa, Casablanca